Privacy Policy

Our commitment to protecting your privacy and personal data when using Sorasy's Sora 2 video generation platform

2025/03/10

Introduction

Welcome to Sorasy's Privacy Policy. This document explains how we collect, use, and protect your personal information when you use our Sora 2 video generation platform and related services.

Information We Collect

Personal Information

  • Account Information: Name, email address, and contact details you provide when registering or contacting us
  • Payment Information: Billing details processed securely through Stripe (we do not store credit card information)
  • Profile Information: Any additional information you choose to provide in your user profile

Video Generation Data

  • Text Prompts: The text descriptions you provide for video generation
  • Reference Images: Images you upload for image-to-video generation
  • Generated Videos: Videos created through our platform (stored temporarily for download)
  • Generation Metadata: Timestamps, processing times, and technical parameters

Usage Data

  • Platform Usage: How you interact with our video generation tools and features
  • API Usage: Number of video generations, credits consumed, and feature usage
  • Device Information: IP address, browser type, operating system, and device specifications

How We Use Your Information

We use your information for the following purposes:

Service Provision

  • To provide and maintain our Sora 2 video generation services
  • To process video generation requests and deliver results
  • To manage your account, credits, and subscription
  • To provide customer support and technical assistance

Service Improvement

  • To analyze usage patterns and improve our video generation algorithms
  • To optimize platform performance and user experience
  • To develop new features and capabilities
  • To conduct research and development

Communication

  • To notify you about service updates, new features, and important changes
  • To send account-related notifications and billing information
  • To provide customer support and respond to inquiries

Video Content and Data Handling

Generated Videos

  • Videos are generated using OpenAI's Sora 2 technology through our API partners
  • Generated videos are stored temporarily (typically 30 days) for your download
  • We do not claim ownership of your generated content
  • You retain rights to videos you create using our platform

Content Moderation

  • We review prompts and generated content to ensure compliance with our terms of service
  • We do not allow NSFW, violent, or copyrighted content
  • We may block or reject content that violates our policies

Data Security

We implement comprehensive security measures to protect your information:

  • Encryption: All data is encrypted in transit and at rest
  • Access Controls: Strict access controls limit who can view your data
  • Regular Audits: We regularly audit our security practices and systems
  • Secure Infrastructure: We use industry-standard security practices and infrastructure

Third-Party Services

We work with trusted third-party providers:

  • OpenAI/Sora 2: For video generation capabilities
  • Stripe: For secure payment processing
  • Cloud Storage: For temporary video storage and delivery
  • Analytics: For understanding platform usage and performance

Data Retention

  • Account Data: Retained while your account is active and for 30 days after closure
  • Generated Videos: Stored for 30 days, then automatically deleted
  • Usage Logs: Retained for 12 months for security and analytics purposes
  • Payment Records: Retained as required by law and financial regulations

Your Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data (subject to legal requirements)
  • Portability: Export your data in a machine-readable format
  • Objection: Object to certain processing of your data

International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

  • Posting the updated policy on this page
  • Sending email notifications to registered users
  • Displaying prominent notices on our platform

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Last updated: March 10, 2025