This Refund Policy applies to purchases made on Sorasy, including subscription plans and one-time credit packages.
- Sorasy uses a credit-based billing model for generation tasks.
- Credits are deducted only when a task is accepted for processing.
- Failed tasks follow our automatic credit-return flow.
You do not need to submit a ticket for failed task refunds:
- If a supported generation task fails due to platform or provider errors, the charged credits are returned automatically.
- Returned credits will appear in your account history as a refund transaction.
You may request a monetary refund in the following cases:
- Duplicate charges for the same order.
- Proven billing errors caused by Sorasy.
- Service outages that materially prevent paid usage shortly after purchase.
The following are generally non-refundable:
- Credits already consumed by completed tasks.
- Requests based only on subjective style preference.
- Requests submitted outside the refund request window.
- Abuse, policy violations, or account restrictions caused by Terms violations.
- Submit your request within 7 calendar days of the original payment date.
Email [email protected] with:
- Account email
- Order ID or invoice ID
- Purchase date
- Clear reason and supporting screenshots (if any)
- Initial review: 2-3 business days.
- Approved refunds are sent to the original payment method.
- Bank/card settlement typically takes 5-10 business days after approval.
- We may request additional verification to prevent fraud and unauthorized payment use.
- This policy is part of our billing controls and should be read together with our Terms of Service and Privacy Policy.
Last updated: February 19, 2026